Product Manager

Hi, I'm Monika Damor

Product Manager with experience in fintech, e-commerce, healthcare, and logistics. Currently pursuing my Master's at Carnegie Mellon University, studying innovation and design for products and services.

6+
Years Experience
300K+
Users Impacted
4
Industries
Monika Damor
My Philosophy
"I believe in blending empathy with strategy, and data with intuition, building solutions that actually help people."

Building Things That Matter

My background in Engineering Physics gave me a strong analytical foundation, which I've applied to product roles across different industries. At Paytm, ShopX, and Healers, I focused on understanding user behavior to improve engagement and streamline operations. I enjoy the process of turning messy problems into clear, workable solutions.

How I Work

👥

Human-Centered

I focus on understanding the people using the product to address their real needs.

📊

Data-Informed

Using data to guide decisions, but trusting intuition when the numbers don't tell the whole story.

⚙️

Scalable Systems

Building processes that work efficiently today and can grow with the product tomorrow.

02 Job Experience
Jun 2022 – Aug 2024

Manager, Product

Paytm

Drove user lifecycle management across acquisition, engagement, and retention for 350M+ users. Led homepage revamp (40% engagement boost) and gamification strategies.

Product StrategyA/B TestingGamificationUser Lifecycle
May 2019 – May 2022

Growth Manager

ShopX

Scaled customer base to 300K+ while automating 15+ pipelines (94% efficiency boost). Reduced RTO from 10% to 1-2% through predictive modeling.

Growth StrategySQLPythonTableau
Apr 2018 – Apr 2019

Project Manager, Supply Chain

Shippr

Established operational foundation for intra-city logistics startup. Achieved 18% revenue growth and 30% loss reduction through SOP creation and workflow optimization.

Process DesignSOP CreationOperationsFinancial Reporting
Sep 2017 – Feb 2018

Growth Manager, Operations

Healers at Home

Led multi-vertical sales team achieving 30% growth. Automated operations pipeline reducing bookkeeping time by 30%.

Sales LeadershipProcess AutomationGrowth StrategyCustomer Acquisition
03 Academic Projects
ConnectWiz
Integrated Product Development

ConnectWiz

Helping recent graduates build authentic professional relationships by reimagining how networking platforms foster genuine connections.

Role
Strategy & Research
Team
6 Members
View Case Study
Joos'd Up
Visual Communications

Joos'd Up

"Veni, Vidi, Vici" — A story of victory in reimagining the airline food experience to be simple, transparent, and reliable.

Role
Brand Strategy
Team
5 Members
View Case Study
Meal Planning UX
User Experience Research

Meal Planning UX

Understanding how international students navigate food decisions when their home currency has significantly lower value than local currency.

Role
Lead Researcher
Team
Individual
View Case Study
Trimmer Redesign
Engineering Core

Trimmer Redesign

Adding cordless freedom while maintaining backup power—a hybrid solution for safer, more convenient bathroom grooming.

Role
Requirements & Testing
Team
5 Members
View Case Study
04 Education
CMU

Carnegie Mellon University

Master of Integrated Innovation for Products & Services
2025 – 2026 (Expected May 2026)
IIT

Indian Institute of Technology, Delhi

Bachelor of Technology, Engineering Physics
2013 – 2017
05 Interests
💃
Dance Enthusiast
Learning new steps
💬
Conversations
Life, music & dance
🧩
Problem Solver
Daily efficiency hacks
🔢
Puzzle Lover
Sudoku & logic games